Frequently Asked Questions

Yes, you can send any of the available products on www.kavera.in as gifts to your loved ones along with a personalized message.

In the unlikely event that an order is lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for, at the time of placing the order.

Subject to the maximum extent permitted under applicable law, Kavera shall not be liable for:

• indirect, incidental, or consequential damages

• delays caused by logistics partners or events beyond reasonable control

• loss arising from incorrect customer-provided information

Kavera’s total liability shall not exceed the original invoice value of the product.

You need to call the customer care on ____ between 10 am - 7 pm or email on ____ to cancel your order. Note: order can be cancelled only within 3 hours of placing an order.

Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technologies. They have the same physical, chemical, and optical properties as mined diamonds—just made above ground instead of beneath it, making it Environment friendly!

Yes, lab-grown diamonds are 100% real diamonds. They are made of pure carbon arranged in the same crystal structure as natural diamonds, which gives them identical brilliance, hardness, and durability.

Lab-grown and natural diamonds look identical to the naked eye. Even trained jewellers cannot reliably distinguish them without specialized gemological equipment. Advanced laboratories can identify them based on growth patterns and trace characteristics.

Absolutely! Lab-grown diamonds offer the same beauty and longevity as natural diamonds at a significantly better value. They are a popular choice for modern buyers seeking quality and affordability. Many retailers (including us) also provide attractive buyback or upgrade options, making them a smart investment.

Yes. Lab-grown diamonds are typically priced 70–80% lower than natural diamonds of similar specifications. Pricing depends on the 4Cs—Cut, Colour, Clarity, and Carat—just like mined diamonds.

Yes. Lab-grown diamonds are graded using the same international standards as natural diamonds. Reputed certification bodies include IGI, GIA, SGL, and EGL. Always ensure your diamond comes with a valid grading certificate.

No. Lab-grown diamonds are real diamonds. Moissanite and cubic zirconia are diamond simulants with different chemical compositions and properties, and they do not offer the same durability or value.

Yes. Lab-grown diamonds have a hardness of 10 on the Mohs scale, making them extremely durable and suitable for daily wear. They are resistant to scratching and can last a lifetime with proper care.

No. Lab-grown diamonds do not fade, discolour, or lose their brilliance over time. Like all diamonds, they may accumulate dirt or oil, but regular cleaning will restore their natural sparkle.

No. Just like natural diamonds, each lab-grown diamond is unique. Variations in cut, colour, clarity, and carat ensure every stone has its own distinct character.

Yes. Lab-grown diamonds are graded based on the same 4Cs—Cut, Colour, Clarity, and Carat—ensuring consistent quality standards.

Compliance Note (Recommended for Indian Market)

• Always buy certified diamonds with proper invoices.

• Check for hallmarking in gold jewellery (BIS hallmark).

• Review brand policies on buyback, exchange, and warranties before purchase.

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Frequently Asked Questions

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