Kavera offers a 15-Day Money-Back Guarantee on eligible products, allowing customers to request a return and refund within 15 calendar days from the date of confirmed delivery. This policy is subject to the eligibility conditions, quality verification process, and terms set out below.
| Return Period | 15 calendar days from the date of delivery |
| Request Method | Via Kavera customer support (email / WhatsApp) |
| Pickup Arrangement | Secure reverse pickup arranged by Kavera |
Return requests raised after 15 days from the date of delivery will not be accepted under this policy.
| Refund Amount | Full purchase price minus ₹1,000 processing fee |
| Processing Timeline | Within 10 business days of quality verification and approval |
| Prepaid Orders | Credited to the original payment method |
| COD Orders | Processed via bank transfer to the customer's registered account |
Actual credit timelines may vary based on the customer's bank or payment provider. Kavera is not responsible for delays caused by financial institutions.
For purchases made via EMI or financing options, the following additional terms apply:
The following are excluded from the 15-Day Money-Back Guarantee:
Products ineligible for return may, where applicable, be considered under Kavera's Buy-Back Policy at Kavera's discretion.
To qualify for a return under this policy, the product must:
Kavera reserves the right to reject any return request that does not meet the above conditions.
All returned items are subject to a thorough inspection upon receipt. The assessment includes evaluation of:
Kavera's quality assessment decision shall be final and binding. If a product is deemed ineligible following inspection, the customer will be notified and the item returned.
Quality verification is typically completed within 5 business days of receiving the returned product.
Customers are responsible for the following throughout the return process:
Kavera reserves the right to decline or void return requests in cases of:
Kavera reserves the right to modify, update, or withdraw this policy at any time without prior notice. The version published on kavera.in at the time of purchase shall govern the applicable terms for that transaction.
For return requests or policy queries, customers may contact:
